Refund policy

We, at Polki, believe in serving our customers best & thus we have a 2-day easy return policy, which means you have 48 hours after receiving your item to raise a return request with us

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging with the saree bag & tags intact. Failure to do so will be considered as a breach. You’ll also need the receipt or proof of purchase. By proceeding, you confirm that you understand and agree to these terms and conditions.

How to initiate a return?

To start a return, please contact us at returns.polki@gmail.com. This will ensure timely reverts 

You can share with us your concerns related to the return. Post that, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

P.S. We intend to keep the return process hassle-free for the customers hence we will process the returns from our end. However a standard return  fee of *Rs 299* only will be deducted from your total refundable amount. This fee can increase in case of heavy parcels (more than 2 kg / more than 1 product)

Extra shipping charges or COD charges that you pay are non-refundable

In case you wish to self ship your returns to us, a maximum limit of Rs 150 will be provided & rest will be deducted 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. In case of damage, we require a unboxing video from start of the saree in the condition you received it

Since our products are handmade, minor variations in print or colour are a part of the human process and are not considered a defect. Products with “major” visible areas of faded colour or torn products are deemed defective and are eligible for return. Colour bleeding is normal for hand-block printed products and is NOT considered a defect.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items like fall / pico or pre-drape). Please get in touch if you have questions or concerns about your specific item.

Bandhej & Leheriya sarees which undergo “charakh” process are not returnable

Han block printed sarees are returnable only in case of defects. In such case an unboxing video is mandatory showing the defect at the time of opening the parcel.

Items purchased using store credits are not returnable under any circumstances

Blouses can only be exchanged in case of size or fit issues & are not returnable

Items listed as “Last chance” are non-returnable or exchangeable as they are already heavily discounted

Add on accessories like wallets, note books, earrings, Gift boxes & keychains are non returnable 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

No returns or exchanges for any deliveries outside India 

Items once exchanged can not be returned 

Refunds

• We will issue refunds back to the source account for orders purchase after July 15,2025 after making the necessary deductions
• For orders purchased using COD option, we will offer you store credit (wallet money) within 10 days of delivery, giving you the flexibility to choose from our wide range of products whenever you're ready. Just a heads up: your store credit is valid for one year from the date of issue.

Refund timeline

We will notify you via email once we’ve received and inspected your return, and let you know if the return was approved or not. Once approved, we will initiate the refund process & you will received it in 2-3 days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us on the same email chain 

Cancellation policy

Cancellations are allowed till we ship your order (i.e. within 24-48 hours) In such cases, a small fee of ~3% of whatever amount you have paid will be deducted for the payment gateway charges & rest will be refunded in your bank account 

Please note: Cancellations are not provided on products under "Last chance category"

Free gifts

The complimentary gift is offered on orders meeting the minimum purchase value. In case of partial returns where the order value falls below the qualifying amount, we request the free gift to be returned along with the products. If the gift is not returned, ₹149 will be adjusted from the refund amount.